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FAQs

General

Yes, All BronzeEra products are 100% vegan& cruelty free.

Unfortunately at this stage we are onlineonly!

To place a wholesale order, please email wholesale@bronzeera.com.au and a member of our wholesale team will get back to you asap!

Yes, we are based out of Melbourne, Australia, and our tan is Australian made!

Tan

Our Self-Tan Water is a self-tanner that is infused with clear-stain free formula and exotic watermelon scent. Unlike other self-tanners, it is super hydrating (like water), smells great, doesn’t stick to clothes or sheets, and is both vegan certified and cruelty free (PETA approved).

Absolutely, our self-tan water is suitable for both body & face. It is best applied on face with our Vegan Blending brush.

One bottle of the Bronze Era Self-Tan Water will provide approximately 6-8 full body coats.

You can leave it on your skin for 1-8 hours, depending on how dark you want to go. The longer it develops, the darker it will get! We recommend at least 4-6 hours.

Yes, in fact we recommend sleeping with our Self-Tan Water over night to achieve the best results. Don’t worry, it features a clear-stain free formula, meaning that it does not transfer onto clothes or bed sheets!

It is entirely up to you, however tanning at least once a week will ensure you remain bronzed all year round!

Delivery & Orders

All orders are shipped within 1 business day.

Australia

FREE Standard shipping (3-5 business days) on all orders$4.95 Express shipping (1-2 business days).

Customers who order a double-sided tanning mitt, exfoliating mitt or vegan blending brush with no other products will have their order shipped untracked via a large letter service with Australia Post.

Please note: Delivery to WA, TAS, NT and regional areas may take up to 7 business days.

Please refer to your shipping confirmation email for your tracking number. If you are still unable to find your tracking number or track your order, please email us at hello@bronzeera.com.au.

All cancellation requests are reviewed individually. Email us at hello@bronzeera.com.au soon as possible with ‘cancel order’ and your order confirmation number in the subject line. If the order has not been dispatched and we receive enough information in time, we may be able to issue you a refund, however if it has been dispatched, then we will be unable to process your request. If you wish to cancel your order after it has been dispatched you will have to return your order back to us within 30 days for a refund. $10 for shipping & handling will be deducted from all refunds.

Please email us at hello@bronzeera.com.au with your order number in the subject line and we will fix this for you! We will then re-issue your order and shipping confirmation emails so you have all the details you need to track your package.

Returns & Refunds

Yes, we are so confident that you will love our products that we are willing to offer a 30-day money-back guarantee (excluding $10 shipping & handling fee) if you are not satisfied with them. Your refund will be processed once the return products are received, provided they are returned within 30 days of purchase. You will be liable for the return shipping costs for any change of mind returns. We advise you use a trackable service as any lost returns cannot be reimbursed.

Money Back Terms and Conditions

1.    Only valid for products purchased from www.bronzeera.com.au.

2.    Product must be returned with proof of purchase/order confirmation.

3.    Product must have at least 75% of the contents remaining.

4.    Refund Payments will be made for the amount on the original purchase receipt, minus $10 shipping & handling fee, and refund will be made to your original method of payment.

If the products you receive are incorrect or faulty please email us as much detail as possible to hello@bronzeera.com.au. This must be done within 30 days of you receiving the goods, and should include photo evidence. Please include your order confirmation number in the subject line. We will then assess and investigate whether you are entitled to replacement products and will provide instructions accordingly.

Please contact us at hello@bronzeera.com.au and include your order confirmation number in the subject line. We will ensure replacement products are sent if they are missing.

Didn’t find your answer?

You can always email us for further help: hello@bronzeera.com.au

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