Return Policy

Return & Refunds

Do you offer a 30-day money-back guarantee?

Yes, we are so confident that you will love our products that we are willing to offer a 30-day money-back guarantee (excluding $10 shipping & handling fee) if you are not satisfied with them. Your refund will be processed once the return products are received, provided they are returned within 30 days of purchase. You will be liable for the return shipping costs for any change of mind returns. We advise you use a trackable service as any lost returns cannot be reimbursed.

Money Back Terms and Conditions

  1. Only valid for products purchased from www.bronzeera.com.au.
  2. Product must be returned with proof of purchase/order confirmation.
  3. Product must have at least 75% of the contents remaining.
  4. Refund Payments will be made for the amount on the original purchase receipt, minus $10 shipping & handling fee, and refund will be made to your original method of payment.
What if my products are incorrect or faulty?

If the products you receive are incorrect or faulty please email us as much detail as possible to hello@bronzeera.com.au. This must be done within 30 days of you receiving the goods, and should include photo evidence. Please include your order confirmation number in the subject line. We will then assess and investigate whether you are entitled to replacement products and will provide instructions accordingly.

My items are missing, what do I do?

Please contact us at hello@bronzeera.com.au and include your order confirmation number in the subject line. We will ensure replacement products are sent if they are missing.

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