Delievery / Shipping Policy

Delivery & Orders

How much does shipping cost and how long does it take?

All orders are shipped within 1 business day.

Australia

FREE Standard shipping (3-5 business days) on all orders$4.95 Express shipping (1-2 business days).

Customers who order a double-sided tanning mitt, exfoliating mitt or vegan blending brush with no other products will have their order shipped untracked via a large letter service with Australia Post.

Please note: Delivery to WA, TAS, NT and regional areas may take up to 7 business days.

How do I track the location of my order?

Please refer to your shipping confirmation email for your tracking number. If you are still unable to find your tracking number or track your order, please email us at hello@bronzeera.com.au.

Can I cancel my order?

All cancellation requests are reviewed individually. Email us at hello@bronzeera.com.au soon as possible with ‘cancel order’ and your order confirmation number in the subject line. If the order has not been dispatched and we receive enough information in time, we may be able to issue you a refund, however if it has been dispatched, then we will be unable to process your request. If you wish to cancel your order after it has been dispatched you will have to return your order back to us within 30 days for a refund. $10 for shipping & handling will be deducted from all refunds.

I entered the wrong email address, what now?

Please email us at hello@bronzeera.com.au with your order number in the subject line and we will fix this for you! We will then re-issue your order and shipping confirmation emails so you have all the details you need to track your package.

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